Frequently asked questions

BetaPass is a single, credit-based membership that gives you access to independent recreation venues — climbing centres, gyms, yoga studios, martial arts academies and more. Buy credits, walk in, scan your QR. One pass, every activity.

Register an account, add a subscription, and top up your first credit pack. The whole flow takes about two minutes — and you can be walking into a venue the same day.

No — BetaPass runs in your browser. For convenience you can save your QR code to Apple Wallet or Google Wallet, so it's available on your lock screen even without signal.

Every venue sets its own credit price per activity. You'll always see the price clearly before you check in — and at the venue itself before you tap your QR. Typical costs range from 5 credits (a swim) to 15 credits (a guided climbing instructor session).

No. Whatever you don't spend stays on your account indefinitely. Take a season off, come back when you're ready — your balance will still be there.

Because credits never expire we don't routinely refund them — but we'll always look at individual cases (a venue closing, a long illness). Get in touch and we'll sort it.

Payments are processed by Stripe, the same provider used by Shopify, Uber and Lyft. Your card number never touches our servers — we only ever see the last four digits for reference on your top-up history.

BetaPass works with Local Active Partners — councils, employers, health bodies, community funders — who put credit behind specific activities for specific audiences. If your profile matches one of their schemes, the discount is applied automatically when you check in. You don't have to apply or prove anything at the venue.

The partner organisation sets the criteria — typically things like age range, postcode, employer, or a referral pathway. BetaPass just matches member profiles to active schemes; we don't decide who's eligible for what.

Complete the profile fields on your account — date of birth, postcode, employer if relevant, any referral codes you've been given. Once your profile is complete, the Discover page will show the subsidised credit price on any activity you qualify for, and the discount will be applied automatically at check-in.

No. The venue's reception view just shows that your visit is valid and how many credits to deduct. Whether you're on a standard or subsidised rate doesn't appear at the front desk and isn't visible to other members.

Open BetaPass (or Apple/Google Wallet) and show your QR to the front-desk team. They scan it, the activity is confirmed, your credits are deducted, and you're in. The whole exchange takes seconds.

For drop-in activities like climbing, gym access or open mat, no — just turn up. Booked classes (yoga, fitness courses) usually still need to be reserved through the venue's own booking system; you still pay using BetaPass credits when you arrive.

Each venue can upload its own waiver to BetaPass. The first time you visit somewhere new, you'll be asked to sign it on your phone — and never again at that venue. Some activities (lead climbing especially) may also require an in-person assessment; the venue will let you know on the day.

Yes — add as many individuals as you like to a single subscription. Each gets their own QR. Credits draw from your shared pot, so it's easy to keep household training spend in one place.

The minimum needed to run the service: who you are, which venues you've visited and when, what you've signed, and your top-up history. We don't sell your data and we don't share visit details with venues you haven't been to.

From My Account → Manage. Closing your account removes your personal data; visit and payment records are retained in anonymised form for accounting and audit purposes.

Get in touch via the About page. We'll walk you through the setup, help you decide what activities to offer and at what credit prices, and onboard your reception team. There's no setup fee and no exclusivity.

Not in our experience. BetaPass tends to attract people who would never sign a fixed monthly contract — occasional users, students, visitors, people exploring a new sport. It's incremental footfall, not cannibalisation.

BetaPass reconciles visits and pays out monthly. You receive a detailed statement of which members visited, what they did, and the credit value owed — minus the platform's small commission.